Fair warning: careful with this issue. It's one that is so massively loaded with the potential for hate and animosity. It's undeniable that some viewers would take great offense to the clip you see below.
GamesRadar reached out to Square Enix and asked them to comment on Letitia the Trash Lady, a character found early on in Deus Ex: Human Revolution. Letitia is black, extremely poor and speaks in an undeniably stereotypical dialect. Fans noticed her, and GamesRadar sought a response from the game's publisher. Here's a rep from Square Enix:
"Deus Ex: Human Revolution is a fictional story which reflects the diversity of the world's future population by featuring characters of various cultural and socioeconomic backgrounds. While these characters are meant to portray people living in the year 2027, it has never been our intention to represent any particular ethnic group in a negative light."
Racist or not, the stereotype laden character discussed above serves such a small role in the plot of Deus Ex. I'm not condoning her presence at all, but her minor play suggests that she was a passing thought in the grand scheme of development. Deus Ex is big, Letitia is small.
That's why I think her stereotypical portrayal, as darn stupid as it is, was not planned to be offensive. That's too big of a risk for a studio to take. But she's there, and for folks that get offended by those types of things, she mars an otherwise great experience.
What's your take? Racism on purpose, or simple misjudgment? I for one think Square Enix and Eidos Montreal should just patch her out. Whether that means a new voice actor or fresh dialogue; just do it and appease the fan base.